HELLER Servicevereinbarungen

HELLER Service Agreements

Your decision to safeguard constant productivity

HELLER Total Productive Services (TPS) – Service Agreements for seamless efficiency in your production facility. Benefit from fixed prices and hence plannable costs for inspection, service and maintenance measures, and secure guaranteed Customer Service response times and delivery times for spare parts.

The benefits to you

  • guaranteed Customer Service response times
  • guaranteed delivery times for spare parts
  • fixed prices and hence plannable costs for inspection, service and maintenance measures

Our services

Your maintenance philosophy will dictate which of our 3 service packages is the best one for you:

TPS Packages

Decide for yourself

Combine our individually available TPS modules to create your personal service package. Benefit from fixed prices and hence plannable costs.

Choose from the following modules: Inspection, service or data security. We will prepare a fixed price offer for you, including all freight and packaging costs, as well as travel and incidental expenses.

Just for you: You will get the TPS modules as a one-off service, no contractual obligation, or for individual periods to suit your requirements.

heller-services-tps-modules_en.pdf
HELLER Services
TPS Modules
726.4 KB

For detailed diagnostic routines

Remote Diagnostics (RD) can provide you with maintenance and process reports quickly and easily by email, any time and everywhere. You then decide whether our specialist should log in to the machine after your consent.

So you can count on rapid and expert assistance. Reliable instant assistance which directly improves the availability of your machine.

heller-services-remote-diagnostics_en.pdf
HELLER Services
Remote Diagnostics (RD)
1.4 MB

Overall package to support production and maintenance

You receive with the LifeGuard Package coordinated HELLER4Industry functionalities to ensure maximum machine availability.

The LifeGuard Package includes the following HELLER4Industry functionalities:

  • RD (Remote Diagnostics)
  • AC (Axes Condition)
  • SC (Spindle Condition)
  • HELLER Services Interface Global
  • Condition Plus Global
heller-services-lifeguard-package_en.pdf
HELLER Services
LifeGuard Package
365.5 KB

Contact

Contact

Sales & Services

Sales & Services

Do you have questions about our products and services? Please get in touch with us, we are here for you! Benefit from our global HELLER network with knowledgeable sales and service contacts located in your region.

Find your nearest personal contact.

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